Client Service Center – Meeting basic needs and providing the support needed for change.
The Client Service Center, located at 703 West Liberty, Wheaton, IL 60187, is the only daytime facility for people who are homeless in DuPage County.
Individuals and families can obtain services to address the root causes of homelessness, including basic needs assistance; on-site parenting, self-esteem and other groups/workshops; linkages to medical, substance abuse and mental health services; access to laundry and shower facilities; and daily lunches. DuPagePads also provides a variety of collaborative strategies to assist individuals to obtain and retain employment.
Client Service Center staff are available to assist:
- Support in making positive choices and decisions
- Guidance in learning effective coping skills
- Help to increase social skills, verbal communication skills and time management skills
- Advocacy on your behalf to receive needed community resources
Staff Provide Support for:
- Establishing an individualized goal plan and assistance to accomplish your goals
- Referrals and linkages to needed health and social service solutions
- Assistance in working with you to prevent future crisis
- Referrals to our Career Solutions Program
- Referrals to our Supportive Housing Program (must meet eligibility)
- Basic needs items such as shower and laundry facilities, lunch, mailing address and lockers
- Support groups to make positive life choices
Services Offered On-Site:
- Legal Counsel – A representative from Prairie State Legal Services provides legal counsel, advice and referrals once a week.
- DuPage County Health Department – Representatives are available twice a month to provide direct linkages to counseling, doctor services and housing opportunities with the DuPage County Health Department.
- Veteran Services – If you are a veteran, representatives are available on a weekly basis to provide linkages to housing, financial assistance and other needed services.
Hours/Days of Operation:
Monday, Tuesday, Wednesday and Friday
7:30am – 3:00pm
Thursday 7:30am – 1:00pm
Closed Saturday and Sunday
Within walking distance of the Metra Union Pacific West Line stop and numerous PACE Bus stops.
Phone: 630.682.3846, ext. 3620
Last year this program served 187 individuals in 55 households and 80% are in stable housing.
The Family Outreach program began when survey data found that families who were homeless would visit DuPagePads when they were in crisis and on an inconsistent basis.
This program provides a case manager to engage with families in the community at their temporary residence or an easily accessible location such as a library or restaurant. The case manager brings basic necessities to the family and assists the family in obtaining all eligible benefits, enrolling in food assistance programs, addressing unmet healthcare needs, advocates for school-aged children and transportation assistance. With ongoing support from their case manager, families develop a plan for stable housing.
Read about lives the Family Outreach has transformed:
The Medical Respite provides short-term housing and case management for clients recovering from an acute medical condition.
Last year this program served 88 individuals in 62 households and 65% are now in stable housing.
Families and individuals who are homeless often have a wide range of complex health conditions and as a result of participant feedback, DuPagePads began the Medical Respite program to provide short-term housing for clients with acute medical issues. Reasons for DuPagePads Medical Respite program last year included: infections (32%), mobility issues (28%), hospital/surgery recovery (26%), accidents (8%), chronic disease (4%) and pregnancy related (2%).
Without a place to rest and recover, individuals who are homeless and discharged from the hospital risk compromising their health which may lead to hospital re-admission. At the most basic level, housing provides a place to recuperate and access critical needs. Furthermore, it provides a secure place to sleep and store food, clothing and medications.
Read about lives the Medical Respite program has transformed:
The Housing Now program rapidly rehouses families and individuals who are homeless with income by providing financial assistance in the form of the first month’s rent and security deposit coupled with case management services.
Last year this program served 62 individuals in 33 households and 91% have maintained housing.
The Housing Now program came about after case managers saw a number of households who had income, but were homeless as a result of significant debt, poor credit and the inability to save funds for an apartment security deposit. Case management assistance with budgeting has been successful at keeping households on track during this transition.
Thank you to the US Bank Foundation and generous community members for making this program possible!
Read about the lives the Housing Now program has transformed: